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mark24332's avatar
mark24332
Occasional Contributor
2 months ago

Logging out of Chrome session

Recently I am having the issue that I get (randomly) logged out of my Chrome 1PW session. Afterwards, it has my account name (probably in a cookie) but it requires me to reauthenticate with the master password, secret key (and in my case also 2FA). Any idea what could be causing this? To my best knowledge I am not doing something odd or wrong and the behavior is quite distrupting. 

Please let me know how I can contribute to find the root cause. I have this issue twice in two weeks time whereas before this worked perfectly. 

 

Love the 1PW product. :-)

Best, Mark

browser extension

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  • mark24332's avatar
    mark24332
    Occasional Contributor
    2 months ago

    Hi Dave,

    This was the Chrome extension on my work device. Checked with security and they’re not blocking 1PW. I don’t have the desktop app installed. I was logged out of the extension and required to re-login.  I haven’t cleared cache or history in Chrome (nor an extension that does so). It seemed like a random snap where I was logged out. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      mark24332 

      Thank you for confirming that the issue occurred with 1Password's browser extension for Chrome. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/logging-out-of-chrome-session/153386
      • Your forum username: Mark24332


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

      • mark24332's avatar
        mark24332
        Occasional Contributor
        2 months ago

        Thanks for replying, Dave. Will do.

        Best,
        Mark

    • mark24332's avatar
      mark24332
      Occasional Contributor
      2 months ago

      Today I received a message from / in Chrome that my extension had to be repaired. Unfortunately, was able to grab a screenshot. I removed the plugin and reinstalled it. Fingers crossed it is not throwing me out in some time. :)

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello mark24332! đź‘‹

    I'm sorry that you're being prompted to sign into your 1Password account in Chrome unexpectedly. To clarify, are you being asked to sign into 1Password.com? Or the browser extension? And do you have the desktop app installed? 

    You might be asked to sign into 1Password.com again if you've cleared your browser's history/cache. Do you know if you've done that recently? Or if you have an app or browser extension that might be clearing Chrome's history/cache by itself? 

    -Dave