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Former Member
4 years ago

Login issue on ios app

Hi,
I'm my company we are using 1Password. I have it as a app on my windows desktop and as a extension on my browser.
I installed the app also on my company Iphone. During the Signin I'm using the Qcode I found on the Emergency Kit. I add also the master pass.
I click ok, after a while the app ask me to add another numeric pass. I don't have it. What kind of pass I need to add? Thanks a lot.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @gyammy

    I'm happy to hear that you're up and running again. 😊

  • Former Member's avatar
    Former Member
    4 years ago

    It was the two factor. I wasn't aware about. Anyway I solved. Thanks for your support!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Hello @gyammy! 👋

    I'm sorry to hear that you're having trouble adding your 1Password account to your iPhone. Is there any text on the screen when you're asked for the "numeric pass" that describes what the 1Password app is asking for? Is it possible that you have two-factor authentication enabled for your 1Password account and 1Password is asking for the one-time passcode from your authenticator app? You can read more about two-factor authentication here:

    Turn on two-factor authentication for your 1Password account

    I look forward to hearing from you. 😊

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Hi,
\nI'm my company we are using 1Password. I have it as a app on my windows desktop and as a extension on my browser.
\nI installed the app also on my company Iphone. During the Signin I'm using the Qcode I found on the Emergency Kit. I add also the master pass.
\nI click ok, after a while the app ask me to add another numeric pass. I don't have it. What kind of pass I need to add? Thanks a lot.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

","body@stringLength":"564","rawBody":"

Hi,
\nI'm my company we are using 1Password. I have it as a app on my windows desktop and as a extension on my browser.
\nI installed the app also on my company Iphone. During the Signin I'm using the Qcode I found on the Emergency Kit. I add also the master pass.
\nI click ok, after a while the app ask me to add another numeric pass. I don't have it. What kind of pass I need to add? Thanks a lot.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

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Login issue on ios app","moderationData":{"__ref":"ModerationData:moderation_data:20636"},"body":"

@gyammy

\n\n

I'm happy to hear that you're up and running again. 😊

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It was the two factor. I wasn't aware about. Anyway I solved. Thanks for your support!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"88","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-22T00:52:12.000-07:00","lastPublishTime":"2022-03-22T00:52:12.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20633/message:20635","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20634":{"__typename":"ModerationData","id":"moderation_data:20634","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20634":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:20634","revisionNum":1,"uid":20634,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:20633"},"conversation":{"__ref":"Conversation:conversation:20633"},"subject":"Re: Login issue on ios app","moderationData":{"__ref":"ModerationData:moderation_data:20634"},"body":"

Hello @gyammy! 👋

\n\n

I'm sorry to hear that you're having trouble adding your 1Password account to your iPhone. Is there any text on the screen when you're asked for the \"numeric pass\" that describes what the 1Password app is asking for? Is it possible that you have two-factor authentication enabled for your 1Password account and 1Password is asking for the one-time passcode from your authenticator app? You can read more about two-factor authentication here:

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Turn on two-factor authentication for your 1Password account

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I look forward to hearing from you. 😊

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