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Forum Discussion
Former Member
2 years agoLogin popup even when already logged in?
There are a few sites that I go to and it always pops up a dialog offering to log me in when I am already logged in (so no login dialog is on the page).
This happens all the time for me on teslamotorclub.com for example.
Feels like a bug to me...
1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: MacOS & WIndows 11
Browser: Edge
20 Replies
- LydiaH1P
1Password Team
@ScottChapman I'm also unable to access the website in question. Can you collect some page details and send them to us via email?
- On the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
- Click Help and choose Collect Page Structure.
- 1Password will save a .json file to your "Downloads" folder.
- Attach the downloaded .json file to the email.
Also, if possible, can you provide a screenshot demonstrating the behaviour?
Please address the email to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We look forward to hearing from you!
- Former Member
https://www.atomtickets.com/
- steph_giles
1Password Team
Thanks for getting back to us @ScottChapman, I am unable to access the website you have sent across can you confirm if the URL is correct? Are you able to send over a screenshot demonstrating the behaviour?
Thank you!
- Former Member
Same thing happens on atomtickets.com
- 1P_Tommy
Moderator
Thanks for the update @ScottChapman
- Former Member
Thanks, for the record, it started happening again on my windows machine (which seems odd since it seemed to be OK for like a day).
- steph_giles
1Password Team
Thank you for getting back to me @ScottChapman, I was able to reproduce the behaviour you are describing and have filed an issue with our development team to see if we can improve the behaviour on this page in a future update.
I'm sorry for the disruption, let us know if there's anything we can help with in the meantime.
ref: dev/core/core#24040
- Former Member
...And for the record that popup comes up EVERY time the page is loaded...
- Former Member
Yea, it occurred to me that would have been useful! ;-)
So, it now isn't happening any more (at least on my windows machine). It does still happen on my Mac though:
- steph_giles
1Password Team
Hey @ScottChapman,
Can you send over a screenshot of the dialog you are seeing so I can fully understand? Please be mindful to hide any personal information before sending this over.
Thanks!