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NiskTom's avatar
NiskTom
New Contributor
10 months ago
Solved

Logon failures with MyChart in Firefox

In the last few days MyChart logins in Firfox do not complete.  The Welcome with the request for login name and password keep repeating. In Edge logins are successful.  Manually with the login name a...
windows
  • 1P_Dave's avatar
    1P_Dave
    10 months ago

    NiskTom 

    Thank you for those details. It looks like the autosubmit function is causing an issue here. I've filed an issue with our development team to get this fixed. For the time being, keeping autosubmit turned off for that particular website is the best option. Here are the steps for anyone else who runs into the same issue: 

    1. Click on the 1Password icon in Firefox's toolbar.
    2. Find and select the Login item for MyChart. 
    3. Click the three dots in the upper right corner of the item, click "Don't sign in automatically".

    It appears like the website will still submit the login, this might be some javascript that the website itself is running to identify when a login has been filled and submit it automatically. I've flagged this to our development team as well to look into further.

    Hopefully our developers are able to get this fixed in a future update soon. I'm sorry for the inconvenience. 

    -Dave

    #19435
    #35987

nachalnik's avatar
nachalnik
New Contributor
10 months ago

Maybe it was a temp thing.  And, while I use a Mac (Sonoma) and Vivaldi as my primary browser, I just did a test with the most current version of Firefox.  No problems logging in to MyChart.  Log-in was as expected.  1PW version (Mac) 8.10.62.