Forum Discussion

Former Member's avatar
Former Member
2 years ago

Lost access to 2FA - Need to reset 2FA to gain access to 1Password - Need urgent support

Hi,

I signed out of 1Password that had 2FA set up, and now unfortunately I cannot gain access to my account without 2FA. My phone and browser extensions need 2FA for the login as well. Need urgent support.

Thanks

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension
ios
macos

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    You're welcome. Please continue that conversation with my colleague Chris.

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks for responding. Yes, I sent an email already. Waiting for a response.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @Manish10

    You'd need to talk with someone from our security team for help in situations like that. They are only available via email. I see you've sent us a message already. Please continue the discussion there. Someone will be with you as soon as possible.