Forum Discussion

WEMasters's avatar
WEMasters
Occasional Contributor
2 years ago

Mac - Chrome Extension Keeps Crashing

I have deleted and reloaded - still crashes.
I have cleared my cache, rebooted - still crashes


1Password Version: 8.10.24
Extension Version: 1.20.0
OS Version: macos 14.3.1
Browser: Chrome

18 Replies

  • indyhsu's avatar
    indyhsu
    New Contributor

    I have the same problem. When the DevTools window is opened, it won't crash. Close the window will crash again.

  • WEMasters's avatar
    WEMasters
    Occasional Contributor

    And now it's working again.

    IDK what happened, but it's working again.

  • WEMasters

    Thank you for the screenshots. So that we can investigate this further, I'd like to ask for a console log from your end:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • WEMasters's avatar
    WEMasters
    Occasional Contributor

    I can't get a screen shot of the notification that the extension crashes.

  • WEMasters's avatar
    WEMasters
    Occasional Contributor

    First the Extension is ON but it's not show in my browser.

  • Hello WEMasters! 👋

    I'm sorry that 1Password is crashing in Chrome on your Mac. Can you tell me a little more about what you mean by "crashing"? Are you seeing a specific screen or error message? If you are then can you post a screenshot of that screen or message?

    You also wrote that you're using version 1.20.0 of the extension. Is this a typo and are you using 2.20.0, which is the latest version?

    I look forward to hearing from you.

    -Dave