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MRubenzahl's avatar
MRubenzahl
New Contributor
5 years ago

Mac app refuses to accept password but works on web

Paid user w family account. I have my Emergency Kit but not sure if I have the right password. I can log in to my.1password.com using my email address, secret key, and password. But when I use the...
macos
MRubenzahl's avatar
MRubenzahl
New Contributor
5 years ago

I don't have the password. When I open 1Password for Mac app, it asks for the password that is not working and the Vault menu is dimmed.