Forum Discussion

sebdisagrees's avatar
sebdisagrees
New Contributor
2 months ago

Mac OS Client quits after inactivity instead of locking

Hello, What I can observe: 1Password app for Mac OS regularly quits in its own. When I want to use it after a while, from the browser or directly, I need to launch it again. After that it works as e...
macos
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi sebdisagrees​, thanks for taking the time to report this.

Could you reproduce the behaviour, then relaunch the 1Password desktop app and create a diagnostics report, so we can take a closer look at what's happening here?

Send a diagnostics report (macOS)

Attach the diagnostics to an email message addressed to: [email protected]

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/mac-os-client-quits-after-inactivity-instead-of-locking/169549
  • Your forum username: sebdisagrees
  • A screenshot of the desktop app's Settings > Security page showing your current settings there.

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

sebdisagrees's avatar
sebdisagrees
New Contributor
1 month ago

Done! 😊 

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi sebdisagrees​, thanks for letting me know! I can confirm that we've received your email, and a member of the team will send you a reply there as soon as possible.