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Former Member's avatar
Former Member
3 years ago

MacOS 1Password app showing a red cloud icon even when I'm online

I'm having trouble with 1Password app on MacOS. It shows a red-cloud-with-a-line-through-it icon, which when hovered over says "Try to reconnect." If I click it, nothing happens. Changes in the ap...
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1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
3 years ago

Hi @Gizmotoy

I'm sorry to hear about the difficulty. All indications here are that something on your computer or network are preventing the 1Password application and extension from communicating with 1Password.com.

A few things to check:

  1. Are other devices on your network able to connect to 1Password and sync successfully?
  2. Are you using any outbound firewalls, such as Little Snitch, on this computer?
  3. Are you using any proxy or VPN services on this computer?
  4. In your web browser, are you able to access our web app at https://start.1password.com, sign in, and view your 1Password data using this computer?

Please let us know the answers to those questions — that will get us started in the troubleshooting process. Thank you!

Ben