Forum Discussion

Legalbabble26's avatar
Legalbabble26
New Contributor
6 months ago

macOS Touch ID No Longer Working: "That Didn't Work"-Again

I saw another thread titled this from last year. I am having this problem myself. I see that the discussion went from the community to email, so I don't know what the fix is. Brand New MacOS M4 OS:...
macos
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
6 months ago

Hi Legalbabble26,

To help us further investigate what may be causing this Touch ID issue on your Mac, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/macos-touch-id-no-longer-working-that-didnt-work-again/159223
  • Your forum username: Legalbabble26


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor