Forum Discussion

Ancillas's avatar
Ancillas
New Contributor
2 months ago

Manual masked email (again)

The 1Password extension has a history of failing to prompt users to create masked emails.  A quick search of this community revealed comments on the issue going back several years.  Most appear to en...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello Ancillas​! 👋

I'm sorry that 1Password didn't suggest a masked email on Framework's checkout page. 1Password in the browser uses a filling brain to identify email address fields where a masked email address should be suggested. Sometimes the filling brain doesn't get things right and we need to create a specific filling recipe for that site. 

Could you please send the page structure of the webpage in question to our support team so that we can take a look? Follow these steps: 

  1. Open the website in question until you can see the field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


Attach the resulting JSON file to an email message addressed to support@1Password.com 

With your email please include:

  • A link to this thread: 

    https://www.1password.community/discussions/1password/manual-masked-email-again/165993

  • Your forum username: Ancillas
  • A link to the affected webpage.
  • Please do not post the file here on the forum. 


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. 

After several years, is there a reason why this feature has never been developed? 

Being able to create a masked email address manually is something that has been requested before but the feature hasn't bubbled up yet on our roadmap. I've let our Product team know that you'd like the ability to create masked email aliases manually as well. 

-Dave

PB-52741723

  • Ancillas's avatar
    Ancillas
    New Contributor
    1 month ago

    Thanks Dave.  I appreciate it.  I just sent an email with the requested information.

    I know you all are very busy as you expand the business, and there's never enough time to do everything.  I'm happy to continue submitting page structures for pages that aren't properly detected by 1Password, but I'd also gladly enable data sharing with 1Password if I had a flow to manually create a masked email that also captured the page structure and sent it along to your team for a better pipeline of sites that are problematic.  Maybe a stream of data like that would change the perceived value of working on the feature?

    Thanks for your time,
    Greg