1Password does not recognize Microsoft Authenticator app on new Pixel 8a
I've just migrated everything using my sim card from a Pixel 4a to an 8a. I have 1Password through the company I work for and am required to use an authenticator app to log onto a new device. I had successfully used MA on my 4a but can not get it to work on the 8a. I have uninstalled both apps on my phone, tried different ways to log into 1Password, and scanned numerous QR codes. I tried to install a different authenticator through my company, Duo, and still 1Password does not recognize it. The error I get on the Two-Factor Authentication is "That code didn't work. Make sure it's for this account and hasn't expired." I have tried to get help from my company (pending IT ticket) but they haven't responded. Meanwhile, I cannot access apps on my phone using 1Password as a password manager. Any ideas why this is happening?
1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided
Thanks for the reply. You'll need access to the one-time password for your 1Password account in order to sign in on a new device or browser. If you still have access to 1Password on any of your devices then you might be able to turn off two-factor authentication from there: If you lose access to your authenticator app or security key
If you're using 1Password through your workplace then your administrator will be able to help you recover access to your 1Password account. You mentioned that you've already created a ticket with your IT team, I recommend that you escalate through that channel.
If you're having trouble with a 1Password family or individual account then let me know. 🙂
I originally used the MA on my Pixel 4a. I didn't save the one-time password for MA anywhere because I didn't know that was a thing. I use my emergency kit for the secret key. The 4a is wiped and being sent in to the manufacturer. I only loaded Duo recently to see if I could get it to work. I cannot log into my 1Password on any platform without the authenticator and I get the same notification. How do I recover the one-time password?
I'm sorry that you're unable to sign into 1Password on your new Android device. So that I can better understand the situation can you tell me the following:
Where did you originally save the 2FA one-time password for your 1Password account? In Microsoft Authenticator or DUO Authenticator? You mentioned trying both, did you save the one-time password in both apps?
Do you still have access to your old Pixel 4A? If you do then can you try the one-time password in your authenticator app there?
Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?
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Can we have a manual sync option? If you make a change to a 1Password object on the website or in the mobile app, the web browser app is out of date. Have to close my browser to update the items.
\n\n
This is using a 1Password account. Have noticed this on IOS browser using the extension as well, but more annoying on the Mac.
Can we have a manual sync option? If you make a change to a 1Password object on the website or in the mobile app, the web browser app is out of date. Have to close my browser to update the items.
\n\n
This is using a 1Password account. Have noticed this on IOS browser using the extension as well, but more annoying on the Mac.
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If you make a change to a 1Password object on the website or in the mobile app, the web browser app is out of date. Have to close my browser to update the 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Manual Sync for Browser Extension","moderationData":{"__ref":"ModerationData:moderation_data:28994"},"body":"
This is the procedure I used to get it working for a while, but not a permanent fix:
\n\n\n
Remove the 1Password for Safari extension by going to Safari > Preferences > Extensions > 1Password for Safari and clicking Uninstall.
\n
After that, clear your cache and history in Safari with the steps here: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac. Make sure to select \"All Time\".
\n
Reinstall the 1Password for Safari extension from the Mac App Store.
\n
REBOOT
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Hey steph_giles, I've since decided to stop using the browser extension altogether as it was more trouble than it's worth. Apart from noc syncing at all, the interaction between the extension (used for work passwords) and the built-in password manager in Chrome (personal) was less than ideal. I installed the desktop app instead. Now I need to manually copy paste passwords, but that's not much worse than all the fiddling I had to do to activate the extension for selected websites… I guess I'm a corner case so let's leave it at that.
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The only way I have found to force a sync is by going to Safari Preferences --> Extensions and turning the checkbox for 1Password for Safari off and the on. This causes an immediate update.
\n\n
I did delete and reinstall the extension, reboot my iMac and get to sync automatically for a while. Then it went back to not syching. I even sent in some logs to the support team and they found some commincaion issue between the extension and the cloud.
\n\n
Seems this is an issue for some people that may be a bug that only shows in certain extension configurations.
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If 1Password is working as it should be then a manual sync button shouldn't be necessary. If this is an ongoing issue for you then we'd be more than happy to investigate. I understand that locking/unlocking isn't ideal but we wouldn't expect this to be needed often.
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Hey @pftomas,
\n\n
I think it would be useful if we could further investigate your situation as this doesn't sound right at all.
\n\n
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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Why do we not just have a manual sync option in the apps and extensions? I get it should happen automatically but I find that mostly it doesn’t and it’s a constant issue.
\n\n
Adding a manual sync will just sort this and give a fail back surely
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In my case locking and unlocking doesn't help. The extension is still stuck not seeing any changes. I've tried disabling and enabling the extension in Chrome and that didn't help either. I've tried restarting the browser. Nothing! It's not syncing no matter what I do. How do I force the sync?
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Generally speaking the changes should appear within a few seconds even without locking and unlocking 1Password. If that's not what you're experiencing, as Joy mentioned, we'd be happy to take a closer look.
\n\n
Jack
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And what about other devices? I.e. add something on my phone, but not on my Mac? Locking and unlocking with entering passwords all the time feels long winded when a sync button would be quicker
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Hey qzzb, when you make an edit or update, the changes should automatically sync as soon as possible. If the changes do not sync to the extension, then my recommendation would be to lock/unlock the extension. That should bring over the changes.
\n\n
I do want to note though that you shouldn't have to do that very often. If you have to continuously \"force\" the extension sync, please let us know so that we can help investigate the issue further.
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