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Former Member's avatar
Former Member
3 years ago

Master password not working. It worked find yesterday. I verified that it is correct. Suggestions?

I just opened the account yesterday on a MacBook Air. I did not finish the entire set up as had trouble with Safari extension. Today I set it up with Chrome extension. When I go in, it knows my email and recognizes the account as an individual account, but will not accept the password, which is correct. Do I have any recourse other than deleting and starting over?

1Password Version: 8.1
Extension Version: 2.7
OS Version: macOS 10.15.5
Browser:_ chrome
Referrer: forum-search:https://1password.community/search?Search=Master%20password%20not%20working.%20It%20worked%20find%20yesterday.%20I%20verified%20that%20it%20is%20correct.%20Suggestions%3F

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @eberry! 👋

    I'm sorry that you're not able to access your new 1Password account. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave