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Forum Discussion
Master Password requests
I am asked for my master password at random times while using Microsoft Edge after using Windows Hello. If I simply wait a few seconds and try again without doing anything 1Password opens right up. ...
1P_Dave
Moderator
ModeratorHello Flybuoy! 👋
I'm sorry that you're being expectedly asked for your account password after already unlocking 1Password using Windows Hello. I suspect that the communication between the desktop app (which handles Windows Hello unlock) and 1Password in the browser is running into trouble. Can you try these steps:
If you still see the issue after trying that, then can you post a screenshot of the password prompt that you're seeing? Does it only occur if you try to unlock 1Password from inside of Microsoft Edge? Or does it also pop-up when you try to open the desktop app?
-Dave
I checked the link you provided and everything checked out. The password prompt simply says that you must use the master password before you can use windows hello. This happens with the browser extension and only happens sometimes not every time. Like I stated previously if I close the prompt and wait a few seconds and try opening the 1Password extension again, it asks for the Windows Hello PIn like it should. Strange!
- 1P_Dave
Thank you for the reply. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/master-password-requests/159285/replies/159690
- Your forum username: Flybuoy
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
