Forum Discussion

Flybuoy's avatar
Flybuoy
New Contributor
3 months ago

Master Password requests

I am asked for my master password at random times while using Microsoft Edge after using Windows Hello.  If I simply wait a few seconds and try again without doing anything 1Password opens right up. ...
browser extension
windows
Flybuoy's avatar
Flybuoy
New Contributor
3 months ago

I checked the link you provided and everything checked out.  The password prompt simply says that you must use the master password before you can use windows hello.  This happens with the browser extension and only happens sometimes not every time.  Like I stated previously if I close the prompt and wait a few seconds and try opening the 1Password extension again, it asks for the Windows Hello PIn like it should.  Strange!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Flybuoy​ 

Thank you for the reply. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/master-password-requests/159285/replies/159690
  • Your forum username: Flybuoy


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave