Forum Discussion

Flybuoy's avatar
Flybuoy
New Contributor
5 months ago

Master Password requests

I am asked for my master password at random times while using Microsoft Edge after using Windows Hello.  If I simply wait a few seconds and try again without doing anything 1Password opens right up. ...
browser extension
windows
Dunecat's avatar
Dunecat
Dedicated Contributor
4 months ago

I ended up disabling Windows Hello entirely due to the bugs involved in unlocking.

  1. Use Windows Hello? still asked to enter master password
  2. Use master password? still asked to complete Windows Hello

Long-standing bugs (since 2024 at minimum), still not addressed. It's easier to just disable Windows Hello. Meanwhile, I was hoping we'd get passkey unlock for the vault. No timeline for that, either.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Dunecat​ 

I'm sorry that you're being prompted for multiple unlock methods when you use 1Password. Being prompted for Windows Hello after using your account password to unlock is a bug that remains open in our developer's backlog, I'm sorry for the inconvenience. When you see the prompt for Windows Hello, after you unlock using your account password, you can dismiss it. 

  1. Use Windows Hello? still asked to enter master password

To clarify, are you first being prompted for Windows Hello and then being prompted for your account password immediately afterwards? Can you still reproduce this on the latest version of 1Password for Windows? 

-Dave