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Forum Discussion
Master Password requests
I am asked for my master password at random times while using Microsoft Edge after using Windows Hello. If I simply wait a few seconds and try again without doing anything 1Password opens right up. ...
Windows Hello stopped working for me completely recently. Might have been the switch to the new installer version maybe? I have it enabled but I ALWAYS get prompted for the master password, never Hello
1P_Dave
Moderator
ModeratorI'm sorry that Windows Hello isn't working for you anymore. As a first step, can you try starting your Windows PC to see if that gets things working?
If you still see the issue then can you tell me the following:
- Is Windows Hello setup according to the steps in our guide: Set up Windows Hello
- Are you being prompted to unlock using your account password when you unlock either the desktop app or 1Password in the browser? Or does Windows Hello work for the desktop app but not the browser?
I look forward to hearing from you.
-Dave
Yeah I restarted several times already and did turn the option off/on again a few times.
Yes it always prompts for the account password, in browser and client.
- 1P_Dave
Thank you for posting those screenshots. So that I can investigate further, please reproduce the issue one more time and then I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/master-password-requests/159285/replies/161665
- Your forum username: Stanzilla
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Sent!
> Your support ticket ID is EER-34728-616.
