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Former Member's avatar
Former Member
5 years ago

Master password work on website but not the app

On the website, I can get into my personal vault with my new Master password but not the app. I'm not sure but the personal vault may be the only one I have. At any rate, I don't want to lose it. But I would like to be able to use the app, which is more convenient. BTW, the app worked fine before I changed the Master password.

1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: mac OS 11.5

macos

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  • Former Member's avatar
    Former Member
    5 years ago

    Thanks but I don't see how this answer helps. I can't confirm anything about what vault or vaults my 1Password for Mac has because I can't open it! It will not accept the Master Password that gets me into the 1Password website.

  • Former Member's avatar
    Former Member
    5 years ago

    Hi @shrink2!

    It sounds like you might have a separate Primary vault in your 1Password app. The way 1Password unlocks is:

    • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
    • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
    • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

    These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.

    Can you confirm if you indeed have a Primary vault in your 1Password for Mac app?