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Forum Discussion
1bvr
1 month agoOccasional Contributor
#ME-271 feedback: Inline menu hidden in Safari on iOS when system AutoFill is enabled
Hello,
I recently noticed that a lot of login forms were no longer showing the 1Password drop-down to select a credential. I believe it is related to this change referenced in the title.
Simply p...
Tonetony
1 month agoFrequent Contributor
OK this is nuts!!! First, I have suffered through this for weeks with no idea what is going on. Reviewing my settings - trying unsuccessfully to figure out if the large array of recent changes in locking options have broken my Safari filling, since I often still see the Safari extension icon in Safari fields, but with it saying it's locked. Trying everything. Turning extension on and off, changing locking, restarting phone, on and on and on.. WITHOUT ONE CLUE that this long-time, ORIGINAL feature of 1Password, the primary feature that has worked for years, has been deliberately removed, leaving users like me BAFFLED and struggling to try something, anything.
I rarely visit these forums since you changed software on it and there are no longer distinct areas where it is obvious where to post something and where to search for something. You have vague tags that aren't used regularly or properly. So, I didn't start searching until last night.
In the old forum, I'd have jumped on this, seeking help, immediately.
The effects of this change are inconsistent. Very often the 1Password icon DOES still appear in fields, but tapping it either does nothing at all, or directs you to unlock 1Password - LEADING ONE TO BELIEVE THE FEATURE STILL EXISTS. You have left the feature in, but deliberately broken it!
Only in the last few days does the icon frequently not appear in fields at all. But that's not consistent - it still often appears.
I actually got the Safari fill to work exactly once, yesterday. So, it hasn't even be shut off reliably.
There was good reason to leave both types of fill enabled - because the system way is the only way to fill in passwords in applications. The Safari way was redundant, in that the fields would autofill but you'd also see the "other" password feature on the keyboard at the same time. The redundancy was the price to pay to use Safari.
Would the older app extension design - in 1Password7 - still be functioning had you not replaced it with a Safari extension?
Why do you still allow the extension to be enabled? Why is there no warning? Like, maybe in the App Store notes when you push out a new release? Or somewhere?
I plan to remove the Safari extension. ARE YOU GOING TO INFORM US WHEN IT IS USABLE AGAIN?? What are your plans?
Edit to add: and what do you mean by: "we’re focusing on making native AutoFill on iOS the primary way to fill, while the Safari extension continues to provide additional capabilities beyond it." If the Safari extension doesn't work, what are it's additional features?? Do you mean it works if you disable native AutoFill on iOS, so 1Password doesn't work in apps, the extension still works? Please xplain further.
Also: I see someone asked about the prompts to Save password. It has done this now for since I upgraded to 1Password8 - on Mac too. This has baffled me. IT JUST AUTOFILLED an exsiting password, why is it asking me to save it? I always close that - saving the password it already knows can't improve anything, so touching the login or password item would at best update its last modified timestamp which is actually unhelpful and deleterious, and at worst cause other mischief.
1P_Dave
Moderator
23 days agoThank you for the feedback and I'm very sorry for the abrupt change. I've shared your feedback with the team and we'll work to improve how we communicate changes like this in the future.
Very often the 1Password icon DOES still appear in fields, but tapping it either does nothing at all, or directs you to unlock 1Password - LEADING ONE TO BELIEVE THE FEATURE STILL EXISTS. You have left the feature in, but deliberately broken it!
Only in the last few days does the icon frequently not appear in fields at all. But that's not consistent - it still often appears.
We've reproduced this on our end as well and we're already testing a fix internally. Once testing is complete we hope to release the fix in a future update to 1Password for iOS as soon as possible.
I see someone asked about the prompts to Save password. It has done this now for since I upgraded to 1Password8 - on Mac too. This has baffled me. IT JUST AUTOFILLED an exsiting password, why is it asking me to save it?
I've seen the "Save Password" prompts on iOS as well and it's also something that our development team is aware of and working to resolve. However, I'd like to investigate the prompts you're seeing on your Mac a little further. Would you mind sending a screenshot of the prompt that you're seeing on your Mac to support@1Password.com so that our support team can take a closer look and advise further?
-Dave
- Tonetony23 days agoFrequent Contributor
I'll keep a lookout for that and send a screenshot next time I run into it.
BTW another odd thing (that I solved) was that disabling the Safari extension on iOS turned it off on Mac, and then re-enabling it on Mac also re-enabled it on iOS. There's a setting to prevent that - on Mac, in Safari Settings > Extensions, turn off Share across devices.
But, I guess your feeling is we should actually leave the Safari extension enabled on iOS, but just ignore it for logins (and use iOS Autofill for that), since the extension should still work to autofill other things, like credit cards?
Thanks!
- 1P_Dave20 days ago
Moderator
Thank you, our support team will keep an eye out for your email when you're able to send in a screenshot of the prompt from macOS!
But, I guess your feeling is we should actually leave the Safari extension enabled on iOS, but just ignore it for logins (and use iOS Autofill for that), since the extension should still work to autofill other things, like credit cards?
That's correct! While the inline menu is turned off for login credentials, allowing native AutoFill to fill those instead if you have native AutoFill enabled, the Safari extension continues to provide additional capabilities beyond native AutoFill such as the filling of identity items (name, addresses, etc...) and credit cards.
-Dave