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1bvr's avatar
1bvr
Occasional Contributor
1 month ago

#ME-271 feedback: Inline menu hidden in Safari on iOS when system AutoFill is enabled

Hello, I recently noticed that a lot of login forms were no longer showing the 1Password drop-down to select a credential. I believe it is related to this change referenced in the title. Simply p...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
23 days ago

Tonetony​ 

Thank you for the feedback and I'm very sorry for the abrupt change. I've shared your feedback with the team and we'll work to improve how we communicate changes like this in the future. 

Very often the 1Password icon DOES still appear in fields, but tapping it either does nothing at all, or directs you to unlock 1Password - LEADING ONE TO BELIEVE THE FEATURE STILL EXISTS. You have left the feature in, but deliberately broken it!

Only in the last few days does the icon frequently not appear in fields at all. But that's not consistent - it still often appears.

We've reproduced this on our end as well and we're already testing a fix internally. Once testing is complete we hope to release the fix in a future update to 1Password for iOS as soon as possible. 

I see someone asked about the prompts to Save password. It has done this now for since I upgraded to 1Password8 - on Mac too. This has baffled me. IT JUST AUTOFILLED an exsiting password, why is it asking me to save it?

I've seen the "Save Password" prompts on iOS as well and it's also something that our development team is aware of and working to resolve. However, I'd like to investigate the prompts you're seeing on your Mac a little further. Would you mind sending a screenshot of the prompt that you're seeing on your Mac to support@1Password.com so that our support team can take a closer look and advise further? 

-Dave

Tonetony's avatar
Tonetony
Frequent Contributor
23 days ago

I'll keep a lookout for that and send a screenshot next time I run into it.

BTW another odd thing (that I solved) was that disabling the Safari extension on iOS turned it off on Mac, and then re-enabling it on Mac also re-enabled it on iOS. There's a setting to prevent that -  on Mac, in Safari Settings > Extensions, turn off Share across devices.

But, I guess your feeling is we should actually leave the Safari extension enabled on iOS, but just ignore it for logins (and use iOS Autofill for that), since the extension should still work to autofill other things, like credit cards? 

Thanks! 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    20 days ago

    Tonetony​ 

    Thank you, our support team will keep an eye out for your email when you're able to send in a screenshot of the prompt from macOS! 

    But, I guess your feeling is we should actually leave the Safari extension enabled on iOS, but just ignore it for logins (and use iOS Autofill for that), since the extension should still work to autofill other things, like credit cards?

    That's correct! While the inline menu is turned off for login credentials, allowing native AutoFill to fill those instead if you have native AutoFill enabled, the Safari extension continues to provide additional capabilities beyond native AutoFill such as the filling of identity items (name, addresses, etc...) and credit cards. 

    -Dave