Forum Discussion

Former Member

3 years ago

Message: app is damaged and can't be opened. You should move it to the Trash.

Running Ventura. Recently upgraded to version 8. 1Password appears to be working fine. The message that the app is damaged appears on desktop and cannot be cleared. Only version 8 appears when I do...

macos

1P_Tommy

Moderator

3 years ago

@jasperex

This would be a message we saw from time to time that tended to be from the Mac App Store and related to 1Password 7. Is 1Password 8 working for you? Looking at your specs you're up to date thought I would mention 13.3.1 (a) if you've not had to install it.

It might be that a portion of 1Password 7 was left running. Can you look up in the menu bar for our helper and right-click and select Quit 1Password completely? * 1Password 8 only uses the word Quit. A restart should also free up any stuck cobwebs. If possible check the trash and make sure 1Password 7 is not present there. You could also consider emptying it.

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1Password Version: 8.10.4
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@jasperex

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@jasperex

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