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svdv's avatar
svdv
New Contributor
7 months ago
Solved

Migration 4 > 7 went wrong

Hi,

I migrated my standalone vault from version 4 to a paid version 7 (PC Windows 11) but that goes terribly wrong. I now have a list of passwords in 7, but it is not complete, items are missing. Moreover, all items that did arrive in 7 have a (very) old email address. Those e-mail addresses were changed at least 6 years ago in version 4 and they were even no longer visible.

It looks like I'll have to check and adjust every item - over 200 of them. And all those that have not migrated must still be added.

Also, all items from the trash-bin have been migrated.

What could I have done wrong? Is a recent vault-backup (version 4, agilekeychain_zip) of any use? What can I do to avoid spending hours correcting everything?

Thanks in advance...

windows
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello svdv! 👋

    I'm sorry that your migration from 1Password 4 went a little sideways. We have a migrations team that can help you get everything moved over to the latest version of 1Password. Please send an email to support@1Password.com and include a link to this thread.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Hello svdv! 👋

    I'm sorry that your migration from 1Password 4 went a little sideways. We have a migrations team that can help you get everything moved over to the latest version of 1Password. Please send an email to support@1Password.com and include a link to this thread.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

    • svdv's avatar
      svdv
      New Contributor
      7 months ago

      Thank you Dave

      #WTH-19712-739

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        7 months ago

        svdv 

        Thank you for posting the Support ID. I see that my colleagues have already sent you a reply, please continue the conversation over email. I'll close this thread to prevent duplication of efforts. 

        -Dave