Forum Discussion

KeithHenrickson's avatar
KeithHenrickson
New Contributor
20 days ago
Solved

Missing add browser button

Apparently, to add an unsupported browser, I can click "Add Browser". But there is no "Add Browser" button: The log file goes on an on about "Verifying browser", followed by, "Additiona...
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    13 days ago

    Hello folks,

    I'm sorry that the "Add Browser" button is missing in the 1Password app for certain users. Thank you to everyone who submitted a diagnostics report. We've been able to reproduce the issue on our end, which doesn't seem to effect everyone, and we've opened a bug report with our development team for further investigation.

    In the meantime, you can continue using 1Password in an unsupported browser even if you're affected by this issue. However, you'll need to unlock 1Password in that browser separately from the desktop app using your account password. 

    I'll share an update in this thread as soon as a fix becomes available or we have more news to share. 

    -Dave

    Issue=DESK-652

wtupyo's avatar
wtupyo
New Contributor
17 days ago

Same issue missing the button in the windows app to connect the extension in Samsung Browser manually. 

1Password for Windows 8.12.21 (81221001 PRODUCTION channel)
Windows 11 (25H2 OS build 26200.8524)

1Password browser extension 8.12.21.1 (81221001 STABLE channel)
Chrome extension on Samsung Browser

Support ticket 623247

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
16 days ago

Thank you for posting the Support ID! I see that my colleague sent you a reply via email asking for some additional information, please continue the conversation there.

-Dave