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Who_Is's avatar
Who_Is
New Contributor
1 month ago
Solved

Must Log In twice to unlock

Hello, To unlock 1PW I have to enter my masterpassword followed by asking me for my Macpassword. Have a look at #1 and #2 pictures. Have I overseen any "Setting"? Regards  
macos
  • Trevor_1P's avatar
    Trevor_1P
    1 month ago

    Hi Who_Is​,

    Thank you for sharing the Support ID! I see a member of the team has replied to you over email. I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.

ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
1 month ago

Hello Who_Is​ thanks for reaching out.

I'd like to ask you to take a screenshot of your Security settings as well as create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/must-log-in-twice-to-unlock/167580
  • Your forum username: Who_Is​ 


You should receive an automated reply from our BitBot assistant with a Support ID number that looks something like [#ABC-12345-678].  Please post that number here.  Thanks very much!

-Chris

Who_Is's avatar
Who_Is
New Contributor
1 month ago

ChrisC1P​ 

As instructed the Support ID: 

EDW-41518-969

Cheers

  • Who_Is's avatar
    Who_Is
    New Contributor
    1 month ago

    Here are the requested screenshots:

     

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      1 month ago

      Hi Who_Is​,

      Thank you for sharing the Support ID! I see a member of the team has replied to you over email. I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.