Forum Discussion

Who_Is's avatar
Who_Is
New Contributor
1 month ago
Solved

Must Log In twice to unlock

Hello, To unlock 1PW I have to enter my masterpassword followed by asking me for my Macpassword. Have a look at #1 and #2 pictures. Have I overseen any "Setting"? Regards  
macos
  • Trevor_1P's avatar
    Trevor_1P
    1 month ago

    Hi Who_Is​,

    Thank you for sharing the Support ID! I see a member of the team has replied to you over email. I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.

Who_Is's avatar
Who_Is
New Contributor
1 month ago

ChrisC1P​ 

As instructed the Support ID: 

EDW-41518-969

Cheers

Who_Is's avatar
Who_Is
New Contributor
1 month ago

Here are the requested screenshots:

 

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    1 month ago

    Hi Who_Is​,

    Thank you for sharing the Support ID! I see a member of the team has replied to you over email. I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.