My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails.

Hi there @timgerrity

Are you using a VPN or a proxy, or anything similar, to connect to the internet? Sometimes that kind of thing can get in the way of 1Password's connection.

If possible, try using a different connection – even just briefly – to see if that helps. You could try a hotspot from your phone if that's available to you. If you still have any trouble, send us a diagnostics report and we can look into it with you.

☞ How to send a 1Password diagnostics report

⚠️ Don't post your diagnostics report here! Email it to support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey