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Forum Discussion
Former Member
2 years agoMy edits are not syncing between between desktop app and website
Hello,
The edits that I make on my.1password.com are syncing correctly with the Android app on my phone. However, they are not syncing with the desktop app on my Windows PC or the chrome browser ...
1P_Tommy
Moderator
2 years ago@bduick
We'll, you've ruled out the most common scenarios. Thanks for that. We could look at a diagnostics report to try and determine what happened. You've indicated this was last weekend. Please be sure to include that information along with an estimate of the time the trouble occurred. That will help us narrow the search.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
bduick A link to this thread:
https://1password.community/discussion/139220/my-edits-are-not-syncing-between-between-desktop-app-and-website#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!