Forum Discussion

bilan's avatar
bilan
New Contributor
2 years ago

My password does not update in the web browser extension

Hello,
My password does not update in the extension.
A website asks me to change my password (it wants us to change every x months, why not).
Since I just opened 1password app on my second screen, I change the password in the app.
But in safari, it does not update. And what’s more, when I click on modify (in the extention), it brings me back to the 1Password application that shows me the new password!
So yes, I guess I’ll be told to close safari and reopen it, but is that normal? I would like this "bug" to be corrected or to be explained to me what I have to do. I remind you that 1password is present and used successfully in business. (I mean that the answer: restart your computer is not conceivable).

KR,

(Please understand, English is not my mother tongue, thank you)

1Password Version: 8.10.27
Extension Version: Not Provided
OS Version: macOS 14.4
Browser: Safari

macos

5 Replies

  • bilan's avatar
    bilan
    New Contributor
    2 years ago

    Ha ok I feel reassured: you are aware of the problem and you are trying to solve it and it will therefore really disappear in a futur release, hopefully.
    Thank you

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    bilan

    I'm sorry for not being clear. This is a known issue, in other words it's a bug that our developers are aware of and are investigating. The team hopes to release a fix in a future update to 1Password.

    Let me know if you have any other questions.

    -Dave

  • bilan's avatar
    bilan
    New Contributor
    2 years ago

    So reading your answer, I have to understand that this is the expected behavior and not a bug?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello bilan! 👋

    I'm sorry that you're not seeing a password get updated in the browser extension when you edit that password using the 1Password app. This is a known issue that our development team is investigating and I've shared your report with them.

    For the time being there are a couple of workarounds that I can share:

    1. Restarting Safari to force an immediate update (as you mentioned).
    2. Using the browser extension itself to update your password rather than using the app: Get to know 1Password in your browser

    I'm sorry for the inconvenience.

    -Dave

    ref: dev/core/core#12205