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ptmguelph's avatar
ptmguelph
Occasional Contributor
3 years ago

My password worked at 1password.com, but not in app on iPad or Mac

I have been using 1Password for a few months now and it has been working great on my Mac mini, MacBook Air, iPhone and iPad. Periodically, it asks me to sign in again, presumably for security purpose...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello ptmguelph! 👋

I'm sorry that you're having trouble unlocking 1Password on your Mac and iPad. By default, the 1Password app will ask you for your account password at least every 2 weeks. This is done so that you regularly use your password, reducing the risk that you'll forget it.

It sounds like everything is working now, is that correct? Are you now able to unlock 1Password on both your Mac and iPad? Can you also tell me if you've enabled either Touch ID or Face ID unlock on your iPad and Touch ID unlock on your Mac?

I look forward to hearing from you.

-Dave