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Forum Discussion
ptmguelph
3 years agoOccasional Contributor
My password worked at 1password.com, but not in app on iPad or Mac
I have been using 1Password for a few months now and it has been working great on my Mac mini, MacBook Air, iPhone and iPad. Periodically, it asks me to sign in again, presumably for security purpose...
ptmguelph
3 years agoOccasional Contributor
So far, things are OK on my MacBook, but I'm still having problems on my iPad. I've attached a screenshot to illustrate the problem. As you'll see, I was trying to login at a site called Shopper+. On the website's login page, the 1Password icon appears in the Username field, but rather than filling in the username and password, it pops up with "Use 1Password". When I click on the icon, I then get a popup asking me to enter my password for 1Password. When I enter it, you can see that it is not accepted. If I try tapping on the "eye" icon to show what I have entered, the icon just disappears and the password is not revealed. But I've done this so many times I'm quite sure I've entered the correct password.
If I pull up the 1Password app, I am able to login to it OK. It's just when I'm using Safari to login to a website that this problem occurs.
When I use my MacBook to login to this same website, and I click on the 1Password icon in the website's Username field, I get a popup asking me to use either Touch ID or my 1Password account password. If I select the latter option, I get the same popup as on the iPad, but when I enter my password, it's accepted. I have no idea what's causing the problem on the iPad. Incidentally, I have enabled Touch ID on the iPad as well, but in this situation I'm not offered the option of using it.
Here's the screenshot: