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ptmguelph's avatar
ptmguelph
Occasional Contributor
3 years ago

My password worked at 1password.com, but not in app on iPad or Mac

I have been using 1Password for a few months now and it has been working great on my Mac mini, MacBook Air, iPhone and iPad. Periodically, it asks me to sign in again, presumably for security purpose...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

ptmguelph

Thank you for the reply and for posting the screenshot. It looks like 1Password for Safari is having trouble authenticating on your iPad. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the 1Password icon in Safari's address bar at the top of the screen (not in a username/login field on a website).
  6. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

-Dave