Forum Discussion

ChrisCGN82's avatar
ChrisCGN82
New Contributor
6 months ago

Need help in a weird situation

Dear 1Password-Team,

I need a little help in my situation:

I am a member of a now frozen family-plan. But all the members of the plan - besides me - are now dead. Which includes my father who was the admin.

Since I want to keep using 1Password, how would it be best to proceed?

Can I just activate/buy a normal individual plan and import my existing vault?

Since I don't have a "Billing" tab in my family account, I can't just switch over...which seems to complicate this whole thing...

Thanks in advance for your help!

Best regards,

Chris

discussion
windows

2 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi, ChrisCGN82, dblake thanks for writing in. I’m very sorry to hear of both of your losses.

    From your description, it sounds like you’re a family member in a frozen family account, not a family organizer, and that you’d like to move your existing items to a new account. If that’s the case I would suggest moving your items to a new account directly rather than exporting/importing. If you’re in a different situation let me know, as the steps may vary.

    I’d recommend following these steps on a computer where you’re using 1Password for Mac, Windows, or Linux already. If you’re unsure about anything, or you’d like a hand diving in deeper to any specifics, please feel free to contact the support team at support@1password.com

    1. Create a new account on 1Password.com.
      * I would suggest having the Emergency Kit and account credentials for both accounts on hand.
    2. Add your new account to a 1Password app.
    3. Move or copy your existing items in the old account to the new account.
    4. Sign into your new account on 1Password.com and confirm your items are now all available there. If your items aren't available stop here!
    5. Sign out of your old account anywhere you use 1Password. 

     

    Let us know if you have any questions and thanks again!

  • dblake's avatar
    dblake
    New Contributor
    6 months ago

    I find myself in a similar situation. My ex and I were on a Family plan, they moved away (and I sent them my share of the costs), but they have now passed away and the account is frozen and I'm not able to export my vaults. Is there some way I can extract my stuff into a solo account?