Forum Discussion

TomWolsky's avatar
TomWolsky
Super Contributor
4 years ago

Need to sign in like it's a new install

Not sure what's going on. I laugh the OS. Log into the 1Password application. It opens. All's good. I'm in Safari and click the unlock 1P extension button and get taken to Welcome to 1Password.

This asks me to select the account, recognizes my account, and then takes me to this

Thinking is is not correct behavior for an application that's open been unlocked with the master password.

1Password Version: 1Password for Mac 8.2.2-6.BETA
Extension Version: 2.0.6
OS Version: 12b5 (so ready for b6)

betas

6 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    On behalf of Dave and Peter, you are welcome :)

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi TomWolsky, thank you for letting us know about this - I'm sorry to hear that this extension didn't fully unlock along with the 1Password for Mac app right out of the gate.

    If you'd like us to dig into this, our extensions team would be happy to investigate what's going on here - you can reach our specialists at support+extensions@1Password.com. I hope this is helpful.

    Thank you again for surfacing this issue!

  • TomWolsky's avatar
    TomWolsky
    Super Contributor
    4 years ago

    Integration was on. I toggled it. Quit Safari and 1P. The same thing happens. The extension is still locked though 1Password is unlocked. The same Welcome to 1Password comes up.

  • TomWolsky's avatar
    TomWolsky
    Super Contributor
    4 years ago

    I'll have to go back and check. Just wanted to note that when I unlock 1P in 11.5.2 it unlocks the Safari extension as expected.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Hello TomWolsky! 👋

    I'm sorry to hear that 1Password for Safari isn't working correctly. Can you please right-click on the 1Password icon in Safari and click on Settings. Then make sure that "Integrate with 1Password app" is turned on. If it's already on then turn it off and then back on.

    Then quit both 1Password and Safari and open first 1Password and then Safari again. Does the extension now work?