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Forum Discussion
New password not accepted
Hi there
2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
More information: in the preferences in the 1pw app, under accounts, it seems like it has a different secret key. I think if I can clear that account information, it could be re-loaded, but it doesn't let me remove it. I've tried uninstalling the app and that doesn't help.
How do I reset the account information?
