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Forum Discussion
New password not accepted
Hi there
2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
Alright, found another piece of the puzzle - instructions on how to uninstall 1pw: https://support.1password.com/uninstall-1password/
After restarting and re-installing the app for the 5th time, it finally asked for account information and it let me log in at last.
Really, as a user I should not have to browse to system folders to manually pick pieces to delete.
Three things:
1 - there should be a function to clear/reset account information
2 - the "add your account directly" function under 'get the apps' should actually work, and update the account information from the website into the app
3 - Uninstalling the 1pw app should include getting rid of the data automatically
As a bonus, it should really be much easier to find this information, for instance a link to the community from the home page?
