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Anonymous's avatar
Anonymous
4 years ago

New password not accepted

Hi there 2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
macos
1P_Dave's avatar
1P_Dave
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4 years ago

Hello @DenSter and PasswordSchmassword! 👋

@DenSter:

I'm sorry for the frustration that you've experienced, it sounds like something went wrong after the recovery process on the Mac side. User data is stored separately from the app which is why uninstalling the app doesn't remove your 1Password data, this is done to prevent data loss.

I'm happy that you were able to resolve the issue. In the future you can certainly reset the 1Password for Mac app without having to go manually remove 1Password folders. Here are the steps:

  1. Reset 1Password for Mac: How to reset the 1Password app on a specific device
  2. Add your 1Password account back to the 1Password for Mac app: How to add your 1Password account to the apps

PasswordSchmassword:

I recommend that your family member download and save their Emergency Kit. They can print out the Emergency Kit and write down their account password. Then they can store the Emergency Kit in a personal safe or somewhere else where it will be secure.

I hope that helps. :)