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Anonymous's avatar
Anonymous
4 years ago

New password not accepted

Hi there 2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
macos
1P_Dave's avatar
1P_Dave
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4 years ago

@DenSter Thank you for the feedback and for the thoughtful reply. I'm sorry again for the frustration.

I know that you've already resolved the issue using a different method but you mentioned that you were unable to reset the 1Password app. You should be able to reset the 1Password for Mac app so that you can start over without uninstalling it. Can you confirm that you tried the following steps (based on the article that I linked in my previous post):

  1. Open 1Password for Mac (you don't need to unlock the app using your password).
  2. Click on Help.
  3. Click on Troubleshooting.
  4. Click on Reset All 1Password Data.

I look forward to hearing from you. :)