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Anonymous's avatar
Anonymous
4 years ago

New password not accepted

Hi there 2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

@DenSter Thank you again for the feedback, our developers are discussing how to better implement resetting the app in the next version of 1Password for Mac and hopefully we can make improvements here. :)

In the meantime, for anyone who stumbles onto this thread in the future, our recovery guide includes a paragraph on resetting the app if a user is unable to unlock 1Password after a recovery: Recover accounts for family or team members

BTW that looks like a great bike ride in your avatar pic

It was a nice bike ride! My profile picture is from my visit to a park in Quebec, Canada named Parc national de la Pointe‑Taillon.

ref: dev/core/core#7378