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Forum Discussion
New password not accepted
Hi there
2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
I'm experiencing the same problem. The mac app is not accepting the master password that the website and iOS app is accepting. This renders the Chrome extension useless, too, because the extension is just trying to open the mac app.
But there is no option to reset the mac app data as discussed above, because the login screen does not show anything other than the login itself. There is no help button. No menu. Nada. 1P_Dave
I have tried a new master password. Nope.
I have tried a new Authenticator app. Nope.
Going on several hours after switching our team from LastPass.
