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Forum Discussion
New password not accepted
Hi there
2 member family account, my wife tried to set up 1pw on her MacBook and got stuck. She did not write down her master pw, did not print the emergency thing, and now asked me to set up her ...
1P_Dave
Moderator
Moderator@lostin1pass I'm sorry to hear that you're having trouble resetting the 1Password for Mac app. Even when the 1Password app is locked you can find the Help menu item at the top of your screen:
What did you see at the top of the screen in the menubar after clicking on the 1Password app's lock screen window?
That being said, I'm happy that it sounds like you were able to resolve the issue that you were running into on your Mac using another method. :)
