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New passwords saved in 1Password extension does not show up in app
I just created a new password for Wikipedia, which uses auth.wikimedia.org. It shows up fine in the 1Password extension and can be used from there.
Normally I expect to see the new password also recorded in the 1Password app. However, it is not there.
Further, it cannot be edited in the extension either. In the extension, it only has a password, but no username.
Odd behavior.
Hello jasimon9! 👋
I'm sorry that you didn't see the item appear in the 1Password app after saving it in the browser. Usually you can resolve this by manually locking and then unlocking the 1Password desktop app.
If you see the same issue again in the future, I'd like to ask you to create and share a 1Password diagnostics report from your device
Send a diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/new-passwords-saved-in-1password-extension-does-not-show-up-in-app/161088
- Your forum username: jasimon9
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
2 Replies
- 1P_Dave
Moderator
Hello jasimon9! 👋
I'm sorry that you didn't see the item appear in the 1Password app after saving it in the browser. Usually you can resolve this by manually locking and then unlocking the 1Password desktop app.
If you see the same issue again in the future, I'd like to ask you to create and share a 1Password diagnostics report from your device
Send a diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/new-passwords-saved-in-1password-extension-does-not-show-up-in-app/161088
- Your forum username: jasimon9
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I was editing another login in the 1P app. After saving that edit, the new entry for Wikimedia finally did show up. This was probably 5-10 minutes after first creating the new login using the extension (in Brave).
