New second "unlock" step for MacOS / Chrome?

Hello tambo! 👋

Thank you for the very descriptive report. This definitely doesn't sound right and I'm sorry that you're being asked to unlock 1Password more often than you should be. Once you unlock the desktop app, using either your account password or Touch ID, the browser extension should be unlocked as well.

So that we can investigate this further, the next time that the issue occurs can you please note the exact time that you're prompted to enter your account password to unlock the app and when you're prompted to use Touch ID to unlock the extension. Then I'd like you to send in both a diagnostics report and a console log from your Mac:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please include the noted times mentioned above and attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave