Forum Discussion

Brian's avatar
Brian
New Contributor
2 years ago

New to 1Password - Unable to get Yubi key to work

After several tries I got a Yubi key installed. Then I tried to install a backup key. I was unable to get that installed. I kept getting a message saying "Two-Factor Authentication" "Our Family" "You...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Brian! 👋

I'm sorry that you're running into issues with your security key and account recovery. So that I can better understand the situation can you tell me the following:

  1. What kind of security key are you trying to add to your 1Password account?
  2. On what device were you trying to use the security key? Was it with the 1Password desktop app on your Mac?
  3. Can you clarify why you're attempting to do an account recovery of your own account? Account recovery is there in case one of your family members is locked out and needs your help to recovery access to their account.

I look forward to hearing from you.

-Dave