Forum Discussion

Backspaze's avatar
Backspaze
Dedicated Contributor
3 years ago

New vault option in menu disabled

I just noticed that the New Vault option under the "three dot menu" is disabled. Of course, one can use the plus button next to the Vaults category to create a new vault, but why is the option disabled under the "three dot menu"?

1Password Version: 1Password for Windows 8.10.8 (81008024)
Extension Version: Not Provided
OS Version: Windows 10 Pro 22H2
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=new%20vault%20option%20disabled%3F

windows

3 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello again @backspaze - Thanks for the update and confirming. I'm happy to hear that New Vault option is available to you when not selecting a collection.

    If you have any other questions, just let us know. We'll be here to help!

  • Backspaze's avatar
    Backspaze
    Dedicated Contributor
    3 years ago

    1P_Gem I thought I'd tried that with the same result, but I tried now again and can confirm that the New Vault option is available when not viewing a collection.

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi Backspaze, thanks for reaching out about this!

    Do you currently have a collection selected in the app, rather than your account as a whole? If so, could you try switching back to viewing your account from the dropdown at the top of the sidebar, and let me know whether the New Vault option is still greyed out in the ⋮ menu?