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Andrew42's avatar
Andrew42
Super Contributor
2 years ago

Nightly update fails

Recently, the last few weeks, quite frequently I get an error message that the update has not completed and 1P has rolled back to the previous edition. Normally the next time I try it, it works but ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Andrew42! 👋

I'm sorry that you're running into trouble when updating 1Password. Is it possible that you have antivirus or other security software running that might be interfering with 1Password on your Windows PC? If you do then can you add 1Password's installation directory to your antivirus/security software's allow or ignore list?

The next time that the update fails can you see if you're able to update using Safe Mode? This would tell us if there's another app interfering with the update process since Safe Mode launches your PC without those apps running.

I look forward to hearing from you.

-Dave