I'm trying to sync my 1Password vault with iCloud Drive. However, when viewing Preferences / Sync and choosing to use iCloud to sync I get these non-descript errors:
1Password found existing data in iCloud. It will be merged with your current vault.
When proceeding I see:
However, my iCloud drive does not have any vault other than the new one I just placed into it (from 2021)
How do I find this mysterious vault which 1Pass sees and I do not?
1Password Version: 7.9.1 Extension Version: Not Provided OS Version: 12.0.1
Hi @ak4913 I'm sorry you're still running into trouble with 1Password going offline after you close your Macbook
Since those suggestions didn't help, can you send over a console log from your browser as well as a diagnostics report (if you use the desktop app as well) so we can investigate further?
I usually get a message saying 1Password is offline with a red cloud icon appearing on the extension menu. I click on the cloud and it locks the extension and asks me to resign.
Sometime the cloud icon isn’t clickable at all, but this is in very rare cases. Then, I just restart the Chrome browser.
My Mac app is constantly online and never off during this time.
Can you provide us with some more detail when you say it goes offline? Do you see a message saying you are offline or do you mean 1Password is locking and showing a padlock symbol? When this happens, can you let us know the steps you are taking to get things back on track?
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iOS 14.7.1 both iPhone11Pro and iPadPro11 (first gen): Why does the iPad offer face recognition when signing into 1Password account, but not on my iPhone11Pro? On my iPhone I must manually type in my 1P password. Both devices have face recognition, don't they? They use the same iOS.
\n\n\n\n
1Password Version: latest \nExtension Version: Not Provided \nOS Version: 14.7.1
","body@stringLength":"422","rawBody":"
iOS 14.7.1 both iPhone11Pro and iPadPro11 (first gen): Why does the iPad offer face recognition when signing into 1Password account, but not on my iPhone11Pro? On my iPhone I must manually type in my 1P password. Both devices have face recognition, don't they? They use the same iOS.
\n\n\n\n
1Password Version: latest \nExtension Version: Not Provided \nOS Version: 14.7.1
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Yes, please, sorry i lost the original. Thank you.
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@mlmiles1:
\n\n
I have searched for the last email sent to blackxacto, and this is the suggestion that was last sent out:
\n\n
\n
On the phone can you head to 1Password > Settings > Advanced > Security, and set the Require Master password prompt to never.
\n
\n\n
Can you please give that a try and see if that works for you too?
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I am so sorry. I don't have the 1P tech response I received to correct the issue. I went into settings on the iPhone, but I can't remember the actual corrected settings. I remember I had to turn something on, but I don't remember what. The issue began for me with the last iOS system update. The update apparently changed a setting in the 1P settings. I corrected it and the issue went away. Sorry again I can't remember the correct setting.
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blackxacto Please post the settings that you changed. I have been fighting with this problem for a while and I would love some help.
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Thank you for the update. In case it's useful to other members of the Community, can you post what the exact setting was, and how you changed it?
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:+1:
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Ag-ana, sent report, did not see a number to report. Your tech said i needed to change a setting under 1p/settings/advanced. Changed it and no issues now/
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Thank you for the update @msilano! I am glad to hear that you managed to get this sorted out already :)
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ChrisC1P1Password Team
steph_giles
