Forum Discussion

jeremySeattle

New Contributor

31 days ago

Solved

Unlock 1Password with Passkey (Beta) - Trial License Expiring

I signed up for the beta for Unlocking 1Password with a Passkey.

I just received an email that my license is expiring.

I have not seen any notifications that this feature is exiting beta.

How to I continue to use my beta vault if the license is expiring?

-jeremy

1P_Dave
25 days ago
jeremySeattle

I'm sorry for the disruption. The team is currently working to extend the trial for all passkey unlock beta accounts. If you sent an email to support@1Password.com then the team can extend your trial manually for now.

See this post for more details. I'll close this thread since we have another thread already open for this issue.

-Dave

3 Replies

Replies have been turned off for this discussion

1P_Blake
Community Manager
29 days ago
Hey jeremySeattle! Great question, and thanks for testing things out with us! 🙂

Even though the test accounts use an extended free trial license, that trial should automatically extend for a few more days once it gets close to expiring. That’ll keep you up and running while the beta’s still active — no action needed on your end.

The passkey unlock beta hasn’t exited yet, but once it does, we’ll have a path forward for moving over to a regular account if you’d like to keep going with it.

Appreciate you being part of the beta — let us know if anything stops working unexpectedly!
- jeremySeattle
  New Contributor
  25 days ago
  Unfortunately,
  The auto-extension doesn't appear to have worked.
  - 1P_Dave
    Moderator
    25 days ago
    jeremySeattle
    
    I'm sorry for the disruption. The team is currently working to extend the trial for all passkey unlock beta accounts. If you sent an email to support@1Password.com then the team can extend your trial manually for now.
    
    See this post for more details. I'll close this thread since we have another thread already open for this issue.
    
    -Dave

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No matter how long or short I set the 1password app on my iMac to stay open, it never waits that length of time. I set it for say 2 hours but after perhaps 20 minutes (I've never timed it) I have to log in again. Very annoying.

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1Password Version: 2.2.3
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\nReferrer: forum-search:keeping 1password open on my computer

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No matter how long or short I set the 1password app on my iMac","moderationData":{"__ref":"ModerationData:moderation_data:76816"},"body":"

@Henry_Barnett

\n\n

I'm happy that I was able to help. 😊

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You were correct. Auto-Lock after 5 minutes Idle was on.
\nShould be OK now.
\nThanks

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Hello @Henry_Barnett! 👋

\n\n

I'm sorry to hear that 1Password for Mac is locking more often than you would expect. It sounds like you've set the \"Lock after the computer is idle for\" setting to 2 hours, can you tell me which of the other auto-lock settings are enabled:

\n\n

Open and unlock 1Password for Mac.
Click on 1Password 7 next to the  in the menu bar.
Click on Preferences.
Click on Security.

\n\n

Is it possible that you're triggering one of the other auto-lock conditions that you have turned on? I look forward to hearing from you. 🙂

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