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Forum Discussion
No response from Support in 3 days
This past Sunday, I tried to upgrade from v7 to v8 on my Mac. During the process of migrating my data, the installation program notified me of an issue and instructed me to contact Support for assis...
I agree. If I send an email about my problem, and my email gets in the queue at #65, then after a day I send the same email again, and it gets in the queue at #215, my #65 email should still be answered when it hits the top of the queue. Sending more duplicate emails certainly wastes reps' time to check and see if a case no. has already been addressed, but it should not send previous emails to the back of the queue.
