No response from Support in 3 days

Hi all. Just wanted to address this concern with you.

Emails we receive from customers are threaded, so just like with other email platforms that support threading, like Gmail or iCloud, the date shown will be on the most recent email in that thread, and by default, we sort from oldest to newest to try to deal with our customers in the order they came to us.

We are able to look for threads that contain multiple messages from a customer in a row, but this doesn't change the date of the last sent message, so doesn't override the default sorting method.

We aim to answer everyone as soon as possible, ideally within a few days, and we are grateful for your patience in that regard.

If you have sent us an email and have waited for more than a few days without seeing a reply, please let me know the conversation number, which looks like [#ABC-12345-123], and I can look for it and see what's happened.