Forum Discussion

Former Member

4 years ago

Download Data

Is there a way I can download all my data to Excel or PDF? I'm on a pc with Windows 10. The goal is to be able to store a printable copy in a safe. Thank you. 1Password Version: Not Provide...

macos

steph_giles

1Password Team

3 years ago

Hey @topher18,

It sounds like 1Password in Safari may be having a hard time communicating with your 1Password app.

Can you give the below steps a try and let me know if it improves things?

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
Quit Safari by right clicking its icon in the Dock and selecting "Quit".
Open and unlock 1Password.
Open Safari and test if you can then unlock with Touch ID.

Let me know how you get on!

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\n\n

1Password Version: 8.9.8
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\nOS Version: MacOS 12.6
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After updating the Safari plugin, I have to enter my master password to unlock 1Password. The option to use touch ID on the Mac has disappeared.

\n\n

1Password Version: 8.9.8
\nExtension Version: 2.4.1
\nOS Version: MacOS 12.6
\nBrowser:_ Safari

"},"Conversation:conversation:70687":{"__typename":"Conversation","id":"conversation:70687","solved":false,"topic":{"__ref":"ForumTopicMessage:message:70687"},"lastPostingActivityTime":"2022-11-11T03:51:21.000-08:00","lastPostTime":"2022-11-11T03:51:21.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:70687":{"__typename":"ModerationData","id":"moderation_data:70687","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:70687_1":{"__typename":"Revision","id":"revision:70687_1","lastEditTime":"2022-11-09T11:08:44.000-08:00"},"ForumReplyMessage:message:70688":{"__typename":"ForumReplyMessage","id":"message:70688","conversation":{"__ref":"Conversation:conversation:70687"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:70687/message:70688","revisionNum":1,"uid":70688,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: No touch id to login","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:70688"},"parent":{"__ref":"ForumTopicMessage:message:70687"},"body":"

Hey @topher18,

\n\n

It sounds like 1Password in Safari may be having a hard time communicating with your 1Password app.

\n\n

Can you give the below steps a try and let me know if it improves things?

\n\n

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
Open and unlock 1Password.
Open Safari and test if you can then unlock with Touch ID.

\n\n

Let me know how you get on!

","body@stringLength":"567","rawBody":"

Hey @topher18,

\n\n

It sounds like 1Password in Safari may be having a hard time communicating with your 1Password app.

\n\n

Can you give the below steps a try and let me know if it improves things?

\n\n

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
Open and unlock 1Password.
Open Safari and test if you can then unlock with Touch ID.

\n\n

Let me know how you get on!

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